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What is the Role of a Mediator in a Civil Dispute in Singapore?

Mediation is a form of alternative dispute resolution in Singapore, and you can access such mediation services at the State Courts Centre for Dispute Resolution and the Singapore Mediation Centre (SMC).

In mediation, the mediator is a neutral third party that facilitates the discussion between the parties. He/she would not make a judgement of who is right or wrong, but would instead seek to lead a non-confrontational discussion between the parties. He/she would draw up a list of relevant issues as raised by the parties, and would encourage the parties to consider each of the issues in turn. At the end of the mediation, the mediator would not force a decision on either of the parties; it is the parties themselves that would come to an agreement on the issues raised.

To fully benefit from the mediation service, you can make special requests to the SMC, for them to propose a mediator that would suit your needs. For example, you may request for a mediator that could speak your dialect, such that communication could be better facilitated. You can be rest assured that the mediators are experts of their own field who have undergone mediation training and are bound by a confidentiality agreement.

A civil claims mediator acts as a neutral third party who facilitates and guides parties involved in a civil dispute in negotiating a mutually acceptable settlement to their dispute. The civil claims mediator is impartial and unbiased towards the parties to the civil proceedings.
This way of resolving a civil dispute without the involvement of litigious and court processes is known as mediation.

Mediation services are provided for by the Singapore dispute resolution centre, which consists of the State Courts Centre for Dispute Resolution (SCCDR) and the Singapore Mediation Centre. Mediation is one of three methods of dispute resolution, namely neutral evaluation and arbitration. The method of dispute resolution to be used depends on the merits of the civil dispute, although mediation is seen as the default method of dispute resolution as the cost of dispute resolution is low and it addresses the main concerns faced by civil litigants.

Read More: Dispute Resolution

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